Paramount - Customer Care Principals
Earning the business of our customers by delivering extraordinary customer care at the right margins.
Easy
I make it easy for our customers to do business with us.
☛ I listen well
☛ I communicate knowledgeably, clearly and correctly.
☛ I am part of a seamless Paramount team working for the benefit of the customer
Recognize
I recognize our customers.
☛ I take pride in what I do and show enthusiasm to my customer.
☛ I care about my customers and connect with them.
☛ I acknowledge my customersʹ relationships with Paramount and demonstrate that I know their interactions.
☛ I express personal concern for any lapse in service, real or perceived.
Solve
I solve our customers' problems, even if the rules don’t offer a clear resolution.
☛ I own my customersʹ problems and see them through to resolution.
☛ I speak on the behalf of my customers when rules and policies don’t make sense.
☛ I explain why.
Delivering extraordinary customer care….Paramount